Contact Information

We are Alsartech FZCO, based in the United Arab Emirates. If you have any questions regarding this Privacy Policy or how we handle personal data, you may contact us at:

Email: contact@alsartech.com

Address: Dubai Silicon Oasis, DDP, Building A2, Dubai, United Arab Emirates

Introduction

At Alsartech FZCO, we take data privacy seriously and are committed to protecting the personal information of our website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with applicable UAE regulations.

By accessing or using our website https://alsartech.com/, you acknowledge that you have read and understood this Privacy Policy.

What Personal Data We Collect

We may collect the following categories of personal data:

  • Contact Information: Name, email address, phone number, and other details submitted via forms or inquiries.
  • Technical Data: IP address, browser type, operating system, and other device identifiers.
  • Usage Data: Information about your interactions with our website, such as pages visited, session duration, and referral sources.

We do not intentionally collect sensitive personal data unless explicitly provided by you for a specific purpose.

How We Collect Personal Data

We collect personal data through the following means:

  • Direct Input: Information you provide voluntarily through contact forms, email correspondence, or newsletter sign-ups.
  • Automated Technologies: Cookies, tracking pixels, and analytics tools that collect data about website usage.

For more details on automated data collection, please refer to our Cookie Policy.

Why We Collect Personal Data

We process your personal data for the following purposes:

  • To respond to your inquiries and provide requested services.
  • To improve website functionality, security, and user experience.
  • To fulfil legal and regulatory obligations.
  • To conduct marketing activities with your consent.

We ensure that personal data is only collected and processed when necessary and for legitimate purposes.

Disclosure of Personal Data

Your personal data may be shared with:

  • Service Providers: Trusted third-party vendors who assist in website hosting, analytics, and operational support.
  • Legal Authorities: If required to comply with legal obligations, enforce our terms, or protect against fraudulent activities.

We do not sell or rent personal data to third parties.

Data Storage and Security

Your personal data is stored securely within the UAE or jurisdictions with equivalent data protection standards. We implement the following security measures:

  • Encryption protocols and access controls to prevent unauthorised access.
  • Regular security audits to ensure compliance with privacy regulations.
  • Organisational measures, such as restricting access to personal data to authorised personnel only.

We retain your personal data only for as long as necessary for its intended purpose or as required by law. Once the retention period has expired, we securely delete or anonymise your data.

Cross-Border Data Transfers

If we transfer your personal data outside the UAE for processing or storage, we ensure that:

  • The destination country offers adequate data protection.
  • Contractual agreements or other safeguards are in place to protect your privacy.

Your Rights

Depending on applicable UAE laws, you may have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Correct inaccuracies or update incomplete information.
  • Right to Erasure: Request deletion of personal data no longer needed for its original purpose.
  • Right to Restrict Processing: Limit how your data is processed under certain circumstances.
  • Right to Object: Object to the processing of your data for specific reasons, including direct marketing.
  • Right to Withdraw Consent: Revoke consent for processing at any time.

To exercise any of these rights, please contact us at the email provided above.

Complaints and Disputes

If you have concerns regarding how we handle your personal data, we encourage you to contact us first to resolve the issue. If your concerns are not addressed, you may file a complaint with the relevant regulatory authority in the UAE.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in data protection laws, business practices, or technological advancements. Any updates will be posted on this page.